FAQ
Welcome to the LevelUp Casino FAQ! Here, you’ll find answers to commonly asked questions about various aspects of our online casino. Whether you’re a new player looking to create an account, have questions about bonuses and promotions, or need assistance with payment methods and account settings, we’ve got you covered. Our comprehensive FAQ provides clear and concise answers to help enhance your LevelUp Casino experience. If you have any additional inquiries, our dedicated support team is here to assist you. Let’s dive into the FAQ and get ready for an exciting gaming journey at LevelUp Casino!
How do I create a Levelup casino account?
To create an account on LevelUp Casino, simply click on the sign-up button and fill in the required information. Once completed, your account will be accessible immediately.
What should I do if I have forgotten my password?
If you have forgotten your password, click on the "forgot password" link on the login page. Enter your email address and click "reset password". You will receive an email with a link to create a new password. If you need further assistance, you can contact our support team via email at [email protected] or through the live chat feature.
Can I change my email address?
No, after registration, you won't have the option to change your email address.
Can I register multiple accounts?
No, we only accept one account per user/IP/computer/household. Multiple accounts will be subject to review, and at our discretion, only one account may be kept.
How do I add another currency to my account?
Log into your account and click on your personal profile. Then, click on "add currency" and choose a currency from the dropdown menu. The new currency will appear on the deposit page, and if you have a balance, you can select it from the dropdown when playing different games.
How do I switch currencies?
Once you have added another currency, simply click "select" on the one you wish to activate.
What are bonuses?
Bonuses are extra money that are usually associated with promotions or as a gesture of goodwill. Each bonus has its own wagering requirement, so please check our promotions page or emails for the specific requirements.
How do I claim the welcome offer?
To claim the welcome offer, enter the promo code "welcome" in the bonus section when making your first deposit. The bonus will be assigned to your account as soon as your deposit is processed.
Why is the wagering requirement not decreasing after play?
Not all games have the same contribution to the wagering requirements. Please refer to our bonus T&Cs for a full breakdown of contribution.
When can I cash out my bonus?
Once you meet the wagering requirements, the bonus will transfer to your cash balance and become available for withdrawal. You can check your wagering contribution under the promo section in your profile.
What currencies can I use?
Deposits can be made in currencies such as USD, EUR, AUD, CAD, NOK, PLN, NZD, JPY, KZT, ZAR. Additionally, we offer cryptocurrency options for fast, simple, and secure transactions, including BTC, LTC, DOGE, BCH, ETH, and USDT.
Can I withdraw using a different payment method from the one used to deposit?
No, you can only withdraw funds using the same payment method you used for depositing. If you wish to use an alternative payment method, you will need to deposit and wager the amount three times before it becomes available for withdrawal.
When will my deposit be credited to my LevelUp account?
Deposits are credited instantly to your LevelUp account, allowing you to start playing right away.
Will I be charged for depositing?
Some currencies and payment methods may incur small fees, while others are fee-free. For more information, please refer to our payments page.
What is the minimum deposit?
The minimum deposit amount is A$15, although it may vary depending on the payment method you use. Please check our payments page for more information.
How long will it take to receive my withdrawal?
We strive to provide a speedy processing time for withdrawals. However, the processing time may vary depending on the chosen payment method. Please refer to our payments page for more information.
Are the games fair?
Yes, we pride ourselves in offering fairness across all our games. LevelUp Casino is a registered brand and a licensed and regulated casino operator under the laws of Curacao. We ensure compliance with all RNG requirements within our license.
What happens if a game freezes?
In the event of a game freezing during a round or session, our system is designed to complete the game for you, with any winnings credited to your account upon completion. However, if technical errors persist and a game round remains incomplete, our support team will assist you accordingly.
How do I view my bet history?
To view your bet history, click on the dropdown menu under your name and select "profile info". Within this section, you can select "game history" and choose different criteria to view your bet history.
What is a loss limit?
A loss limit is a setting that restricts the amount you can lose within a specified timeframe, such as per day, week, or month. The limit becomes effective immediately, and you can decrease your limit at any time. Increasing or removing a loss limit requires a 24-hour waiting period and confirmation via an email notification link.
What is a wager limit?
A wager limit is a setting that controls the amount of money you can wager within a specified timeframe, such as per day, week, or month. The limit becomes effective immediately, and you can decrease your limit at any time. Increasing or removing a wager limit requires a 24-hour waiting period and confirmation via an email notification link.
What is a cooling-off period?
A cooling-off period is an option for taking a break from the casino. You can choose a cooling-off period of 1 day, 1 week, 1 month, 3 months, or 6 months. During this time, you will not be able to deposit or play, and you will be excluded from promotional offers. However, you can still withdraw any remaining balance in your account. Upon expiration, your account will be automatically re-opened. To reduce the cooling-off period or remove it completely, you will need to wait 7 days and confirm the action via the email notification link.
